Whether you want to apply for a job or start your own business, you want to be prepared and have as much as knowledge and practice as possible before sending that resume or reaching out to a prospective client.
So, when do you know that you are prepared and ready to make the big move?
the short answer is: you don’t. While being prepared and anticipating what could happen and ready for that is a great mindset to have but too much of that will get you stuck in the repeating cycle of practice and planning. The more you learn, the more you realize that there are a lot of things you don’t know, and makes you even more insecure.
Once you have spent some hours studying and working on your craft, that has already made you a professional, at least well-versed in the subject more than your client. When meeting with the client, you both arrived at the table as equals, you as a service provider and the client looking for a solution that you can provide and help their business.
Let’s take my web design business for example, every project I’ve done so far has challenges, and problems I have never encountered before. The client might have some ideas or features that they want to have on their website. How did I deal with these requests? Should I just decline the project, go back to my room, and work on the skills I’m lacking?
The key is to listen and communicate. You have a certain set of skills that can solve a certain set of problems. When the client expresses that they want a solution that is outside of your skillset or some obscure ideas that can “transform” their business, at that moment, breathe in deeply, listen to what the client is saying, what exactly is the underlying problem they wanna solve and how is your skillset can help the client with their problem.
Imagine you going to the hospital, asking for drugs to help with their ailment and the doctor simply gives them what they asked without question. A doctor must diagnose the problem and prescribe the correct treatment that fits the patient.
Similar to the doctor, after we listen to the client saying something that we cannot do at that moment, we have 2 options:
– Yes, we can help but with a different approach.
– No, we cannot help at the present moment.
– Maybe, we need to consult with outside help for this problem you are facing.
This is where communication skills come into play, be transparent with the client, and let them know your capabilities as well as limitations. The worst thing is different expectations between you and the client while working on a project. You don’t have to stress out, keep in mind that every problem has its solutions and you can figure it out either with time or money! Even if you can’t do it, consider outsourcing that to 3rd party vendor and you manage the project and communicate with the client.
So when you feel you are not ready, or not experienced enough, just take a deep breath, gather your confidence, stay calm, ask the client what they need, learn on the job, and learn from your mistake. You can only grow when you’re uncomfortable.